Returns & Exchanges
At Sigemart, we prioritize the freshness and quality of your groceries; if you receive a damaged or incorrect item, we offer a hassle-free return or replacement within 24 hours of delivery. Due to the perishable nature of food products, all items must be inspected upon arrival to ensure they meet our high standards.
Inspect Your Delivery
Check your items immediately upon receipt to verify freshness and accuracy of the order.
Contact Support
If an item is missing or damaged, notify our customer service team via the app or website within 24 hours.
Provide Documentation
Upload a clear photo of the damaged product and your digital receipt to expedite the verification process.
Receive Refund or Credit
Once approved, we will process a refund to your original payment method or provide store credit for your next shop.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing